Arrival days

When are the recommended arrival days?

The recommended arrival days for autumn 2026 are 24 and 25 August. 

Infocenter on Campus Umeå will be open from 8:30 to 17:00. Please see the headings below for information relevant to you if you are arriving outside of these hours.  

If you arrive after Infocenter's opening hours, you can either pick up your keys to your housing at the airport on the recommended arrival days, or have someone pick up your keys for you (during Infocenter's opening hours). 

If someone else is picking up your keys for you, please see the section “Can someone else pick up my keys?”. 

No matter when you will be arriving, please notify us through the Arrival Confirmation Form.

Please note that these times are preliminary and may be subject to change. 

What services are offered during the arrival days?

We will be offering:

• key pick up from Infocenter (during opening hours) for those of you who have housing through the University's Accommodation Service;
• key pick up at the Airport in the evening (from 17:00 onwards) for those of you who have housing through the Accommodation Service;
• a student ambassador at the airport to take you to Infocenter and onwards to your student housing area;
• a bus shuttle from the airport (see schedule below);
• a bus shuttle to the student housing areas from Infocenter in conjunction with flights arriving (daytime);
• a student ambassador to meet you at the train station, Umeå Östra station only (daytime). 

NOTE! It is not possible to make requests where to pick up your keys. They can only be picked up according to the key pick up schedule.

Is there anything I need to do?

We create the bus shuttle schedule based upon students’ arrival times. The deadline to answer the arrival confirmation form is Friday 14 August. 

You must pay your rent and deposit in advance. You will not be able to pick up your keys without having paid your rent and deposit. Take a screenshot of the payment confirmation of the rent and deposit on your My Pages account (found under ‘Invoices and payments’), to show at Infocenter/the airport when you are picking up your keys. 

Be sure to take a screenshot of your contract in case you do not have internet access when you arrive. 

We recommend that you add the following email addresses to your safe-senders list on the email address you have registered on University Admissions.

• Infocenter: support-infocenter@o365.umu.se
• Incoming exchange students: incoming.io@umu.se
• Tuition fee-paying students: tuitionfees@umu.se
• Umeå University Accommodation Service: noreply-accommodation-service@umu.se

My travel plans have changed

Update the Arrival Confirmation Form with the most up-to-date information. Your most recent answer will be taken as your arrival time. It is your responsibility to provide correct information. The latest date to make changes is Friday 14 August. 

If your travel plans change on the day/after 14 August, please review the information on this website relevant to your new arrival time. The services will still be available to you, subject to place.

I am arriving by flight

NOTE! It is not possible to make requests where to pick up your keys. They can only be picked up according to the key pick up schedule.

Between 9:00 and 17:00 
Student ambassadors will meet you at the airport and take you to the shuttle buses, which will take you to Infocenter to pick up your keys, and then to your student housing area. 

Between 17:00 and 19:30 
Head to the information desk at the airport. They will have your keys for you. 

There will be a free shuttle bus from the airport to the different student areas for those arriving before 19:30. 

After 19:30 
If your flight lands later than 19:30, you can pick up your keys at the information desk at the airport. We then recommend that you take a taxi as the local buses do not run as often in the night. Please note that there is no shuttle bus at this time. If you are arriving after 19:30, you need to arrange your own transportation, for example a taxi.

If the flight is delayed, we will adjust the schedule depending on how delayed the flight is. A representative from the International Office will be at the airport and will inform of any changes there. 

I am arriving by train

The following service is only available at Umeå Östra Station (Umeå East Station). We recommend you get off the train at that station. 

Before 8:30
If you are arriving by train before 8:30, you can either wait at the train station for Infocenter to open, or head to any open facility nearby.  

Between 8:30 and 17:00 
A student ambassador will meet you at the train station to take you to Infocenter. You will then be able to pick up your keys, and wait for the next shuttle bus to take you to the student housing areas (subject to place on the bus). The student ambassador can also assist you with instructions on how to take the bus to your student accommodation area.

Please note that this service will only be available if you have provided us with this information on the Arrival Confirmation Form.
 
After 17:00 
Please note, after 17:00, the keys for your accommodation will be taken to Umeå Airport. You will either need to pick them up at the airport (during the recommended arrival day) or organise for someone else to pick them up for you (during Infocenter’s opening hours).  
 
Use our student app, Goin’, to find someone who can pick up your keys on your behalf. 

If someone else is picking up your keys for you, please see the section “Can someone else pick up my keys?”.

Please note: When arriving at night by train, you will need to find a local bus or taxi to get to your accommodation on your own.

I am arriving by car or bus

You can go to Infocenter to pick up your keys during their opening hours (8:30–17:00). The nearest bus stop to Infocenter is Universum.

After 17:00, the keys for your accommodation will be taken to Umeå Airport. You will either need to pick them up at the airport (during the recommended arrival day) or organise for someone else to pick them up for you (during Infocenter’s opening hours).

Use our student app, Goin’, to find someone who can pick up your keys on your behalf. If someone else is picking up your keys for you, please see the section “Can someone else pick up my keys?”

I am arriving before or after the recommended arrival day

The earliest date you can pick up your keys is 17 August, the first day of your contract.

If you are arriving before 17 August, you will have to organise your own accommodation.

If you are arriving any other day than the recommended arrival days, you need to pick up your keys from Infocenter during their opening hours.

If you are arriving outside of Infocenter’s opening hours, use our student app, Goin’, to find someone who can pick up the keys on your behalf. Please see “Can someone else pick up my keys” for instructions. 

Can someone else pick up my keys? 

For those of you renting through the university’s Accommodation Service, another person may pick up your keys on your behalf. Please note that this service is only available at Infocenter during their opening times. We recommend that you use Goin’ to find someone who can pick up your keys for you. 

If someone else is picking up your keys for you on the arrival day (only available at Infocenter), please specify this information on the Arrival Confirmation Form. Please write the full name of the person who will be picking up the keys on your behalf. The person picking up your keys will need to bring their physical ID with them when they pick up the keys on your behalf.

If someone else is picking up your keys for you outside the arrival day, you need to specify this information on the My keys section of your My Page account. Please write the full name of the person who will be picking up the keys on your behalf. The person picking up your keys will need to bring their physical ID with them when they pick up the keys on your behalf. 

It is not possible for someone else to pick up your keys for you from the airport. This service is only offered during Infocenter’s opening hours (8:30 to 17:00) on the recommended arrival days, as well as during Infocenter’s regular opening hours. 

Have you received my rent?

You can check whether your rent has been paid by visiting the "Invoices and payment" section of your My Page account, where the status is updated as soon as your payment is processed through NETS.

We do not send out a confirmation email, the information will be updated on the system. As long as you have paid your rent via NETS, you do not need to submit a receipt of payment.

When will I receive my invoice?

In June the first rent invoice as well as an invoice for a deposit of 5000 SEK will be published on your university housing account.

Please note: You will not receive a notification when new invoices are published. We recommend you check your housing account frequently during the month of June. 

The invoice is for the period 17 to 31 August, and also includes an 800 SEK non-refundable administrative fee (one time only).

Kindly wait for the invoice to be published before you make your payment. Payment instructions can be found on the document ‘Rent payment instructions’ in the Documents section of your My Page account. 

Both the rent invoice and the deposit fee need to be paid by the deadline on the invoice for you to receive the keys to your room.

Your deposit must be paid online using a bank card via the NETS payment system.