You must use MFA
Umeå University is increasing security to reduce the risk of unauthorised access to your information or account.
Students need to have activated MFA (multi-factor authentication) to log into various systems, such as Canvas and the student web.
Here is a guide on how to activate MFA.
If you need assistance or have questions about MFA, please contact ITS Servicedesk through the form below.
Find system information and self-help guides
Self-help in Manual
Before you contact Servicedesk, you can search for instructions and help on the University's website Manual.
Change or get new password
Have you forgotten your password or need to change you current one? Please use our password tool.
Operational information
Could the problems be due to a service disruption? Please check the Operational information blog.
Opening hours at the ITS Servicedesk
Opening hours this summer!
5 June: Closed
8 June: Phone support only, 8:30–11:00 (closed for the rest of the day)
9–18 June: Phone support and drop-in visits in temporary premises in Kunskapens hus, weekdays excluding public holidays, 8:30–16:00
19 June: Closed
22 June – 7 August: Phone support and scheduled visits in temporary premises in Kunskapens hus, weekdays excluding public holidays, 9:00–12:00 and 13:00–16:00
10 August: ITS Servicedesk reopens for phone support and on-site visits in Aurora, weekdays excluding public holidays, 8:30–16:00
Call us: 090-786 63 00
