You must use MFA
Umeå University is increasing security to reduce the risk of unauthorised access to your information or account.
Students need to have activated MFA (multi-factor authentication) to log into various systems, such as Canvas and the student web.
Here is a guide on how to activate MFA.
If you need assistance or have questions about MFA, please contact ITS Servicedesk through the form below.
Find system information and self-help guides
Self-help in Manual
Before you contact Servicedesk, you can search for instructions and help on the University's website Manual.
Change or get new password
Have you forgotten your password or need to change you current one? Please use our password tool.
System information
Does your problem have anything to do with a planned or ongoing operational disruptions? Swedish only.
Opening hours at the ITS Servicedesk
We answer your questions on weekdays from 8:30 to 16:00.
You can contact us through the Servicedesk contact form, call us, or come to drop-in at Infocenter in the Universum Building. Find the IT drop-in on the map
Phone: +46 90-786 63 00.
