Complaints can relate to grading, treatment, supervision, quality of education, processing times and the like. One starting point when making a complaint is that it should primarily be processed and resolved as close to its source as possible to enable the University to quickly correct mistakes and/or misadministration or to clear up misunderstandings.
How to make a complaint
If you wish to express comments regarding the course or programme, without receiving individual feedback, you can submit comments via the anonymous course and programme evaluations that are regularly carried out within the respective course and programme.
If you want to leave comments and get an individual answer, it is initially good to find out what applies – what rights and obligations both you as a student and the University have. The course syllabus or programme syllabus describe what applies to your current education. Find your syllabus.
Umeå University's regulations regarding, for example, education issues, work environment issues, student support can be found here in the University's legal framework. Go to the legal framework (umu.se)
You can also contact your student union for support or guidance. Learn more about the student unions
Always start by seeking a solution with the person concerned. This usually means that you contact your teacher, but it can also be a person who has an overall responsibility, such as a course coordinator, programme coordinator, study counsellor or director of studies.
If you do not know who to contact, you can write your question or feedback in the University's online contact form. You can also visit Infocenter in the Universum Building and you will get help. Contact Infocenter
Read our separate information if your complaint concerns Harassment, sexual harassment and bullying or cheating, plagiarism and disciplinary cases.
If you are not satisfied
Some decisions can be appealed to an appeals body. You can read more about appeals on the page If you would like to appeal a decision. This page also provides a link to the University's procedures for appeals, which is a governing document containing a lot of important information.
If you are still not satisfied with the University's processing of your case, you can turn to one of the University's supervisory authorities. See in particular:
The student union can help you
You can always contact your student union for support and help with your complaint. The student unions at Umeå University represent students within their respective responsibilities. There are, among other things, student representatives and student work environment representatives to support all students, including those who are not members of the student union.
Information about the student unions and their different responsibilities
