Most frequently asked questions right now

I am a new student at Umeå University. Where can I find answers to all my questions?

We are pleased that you have chosen Umeå as your study destination! As a new student, you may have lots of questions before you start studying.

Here is information about most of the things you need to know as a new student.

Find out how to get the best experience of the student website.

I am waiting for a decision from the Migration Agency. Should I request a refund of my tuition fees?

On this page, you will find information about when you can request a refund of tuition fees you have already paid and how that works.

I would like to get my tuition fees refunded. How do I go about it?

Here is information about when you can request a refund of tuition fees you have already paid and how that works.

I need help finding somewhere to live. What should I do?

There is accommodation available for everyone in Umeå, but at the start of the autumn term it can take a little longer to find somewhere to live.

Here are a few tips to help you find accommodation.

Where do I find login to Canvas, Ladok, TimeEdit, Email and M365?

You log in using your UMU ID. As a new student with us, you’ll gain access to it about a week before the start of the term.

The easiest way to access the systems you want to log into is by using ‘Shortcuts’. This is a pink menu that appears on every page of the student website. You can expand or collapse the menu using the plus or minus symbols. 

• On a computer, you’ll find “Shortcuts” on the right-hand side of every page on the student website. 
• On a mobile device, tap the menu in the top right-hand corner and select the “Shortcuts” heading.

Here are some more frequently asked questions and answers for new students.