Starting from 10 June, you must have activated MFA
Umeå University is increasing security to reduce the risk of unauthorised access to your information or account.
Starting from 10 June, students will need to have activated MFA (multi-factor authentication) to log into various systems, such as Canvas and the student web.
Here is a guide on how to activate MFA.
If you have not changed your Umu-id password after 7 May 2024, you need to do so before activating MFA. If you need assistance or have questions about MFA, please contact ITS Servicedesk.
Find system information and self-help guides:
Self-help in Manual
Before you contact Servicedesk, you can search for instructions and help on the University's website Manual.
Change or get new password
Have you forgotten your password or need to change you current one? Please use our password tool.
System information
Does your problem have anything to do with a planned or ongoing operational disruptions? Swedish only.
Opening hours at the ITS Servicedesk
We answer your questions on weekdays from 8:30 to 16:00.
You can contact us through the Servicedesk contact form, call us, or come to drop-in at the Infocenter, Universum.
Telephone number: 090-786 63 00.