Advanced Service Design, 15 Credits

Contents

The course takes its starting point in the process-oriented parts of digital service design and sheds light on how digital service design can be used to handle strategic, complex problems and challenges for organizations, businesses and society. The course introduces different types of methods in digital service design, how they have developed and how they can support group-based creative processes. By applying the methods in a practical project work, the course explores how organizations can work with understanding, managing and creating value with the help of digital service design at a strategic level.

Expected learning outcomes

Regarding knowledge and understanding the student is, after the course, expected to be able to: 
1. Explain the relationship between digital service design and user-centred design.
2. Explain how digital service design enables change on an individual, organizational and societal level.
3. Describe the basics of service design-oriented process methods.

Regarding proficiency and aptitude, the student is, after the course, expected to be able to:
4. Identify and analyse different stakeholders' perspectives regarding digital service design.
5. Apply different digital service design-oriented methods depending on context, stakeholder and motive.
6. Apply approaches to meet complex social, organizational and/or business problems.
7. Present orally and in writing a completed project of relevance to digital service design.

Regarding evaluative capacity and approach the student is, after the course, expected to be able to:
8. Carry out an individual in-depth study of research related to digital service design and identify their need for additional knowledge in this area.
9. Evaluate different methods and techniques intended to engage stakeholders in different phases of a digital service design process.

Required Knowledge

Admission to the course requires 90 credits in Informatics, Computer science, Information Systems, Cognitive science, or equivalent studies. Also required is English B/6

Form of instruction

Learning is supported mainly by lectures, seminars, group activities and supervision in connection with self-studies. Some teaching sessions may be compulsory. If the course so requires, necessary computer applications are introduced and provided, which the students use on their own. Some guidance may be provided in connection with the use of these applications. The language of instruction is normally English and good writing skills and knowledge of the English language are both important in order to be able to complete the course. During the course, students have access to a number of the department's computer labs.

Examination modes

The course grade is based on individual assignments and a group assignment. The grading scale for the course is Pass with distinction (VG), Pass (G) or Fail (U).  
 
Students who do not pass the exams during the course will be given a second opportunity soon afterwards. Students who do not pass after these two attempts have the possibility to complete remaining assignments during subsequent re-exam periods.
 
When a student has failed an exam on two occasions, they have the right to request another examiner. Requests for new examiners are made to the Director of Studies. 
 
If special circumstances arise, the examiner has the right to decide on another type of exam.